One of our main goals at Ace de Claire is to ensure our customers are fully satisfied with their purchases. To ensure this, we have created this return policy:
If you receive your products and for whatever reason you are not satisfied whether it is because it doesn’t fit correctly, or it wasn’t what you expected, you have 30 days from the date the product is shipped to return it. The product must be unused, unwashed, and undamaged. The product must also be in the original packaging. We do not cover the return shipping for these types of returns so the customer is responsible for covering the return shipping fee. Total amount will be refunded through PayPal once we receive the item being returned.
If for some reason you did not receive exactly what you ordered, and it is a mistake on our end we will cover the return shipping fee.
To initiate an exchange with us, please email us at firstname.lastname@example.org and let us know why you are returning an item.
For additional questions please contact us at email@example.com